AI-Enhanced Tournaments

Platforms that reach a massive scale will inevitably face operational scaling challenges with the increasing demand from players to join more tournaments. To address this issue, we are introducing AI Tournament Admins that can autonomously create, facilitate, and provide support for large scale community tournaments.

This on-premises large language model (LLM) will be trained on proprietary data, including thousands of support chat transcripts from Discord and Support Agent Email, and insights from our tournament admin experts. The objective is to autonomously generate new monthly tournaments with AI admin support agents available on Discord round the clock to assist users and guide them through using the platform, escalating complex queries to the central support system as necessary. Human intervention will still be required in a subset of cases, but the scaling challenges associated with operational staff will be significantly reduced.  Lastly, game API integrations are vital for fully automating the tournament experience. They enable seamless data exchange and automation of tasks like retrieving player stats, match results, and in-game events. By leveraging a blend of APIs and AI Tournament Admins we aim to fully automate tournament creation, management, and scoring, ensuring real-time updates and accuracy.