Tournament Agentic Support

as tournament platforms grow to massive scales, they inevitably encounter operational challenges due to increasing demand from competitors to tackle these issues, we are developing ai enhanced tournament admin agents—autonomous tools designed to create, manage, and provide customer support for scalable community tournaments powered by an on premises large language model (llm), these agents are trained on proprietary data, including thousands of support chat transcripts from discord and email, as well as insights from our tournament admin experts the goal is to enable the autonomous generation of new monthly tournaments, with ai admins available 24/7 on discord to guide users, answer questions, and escalate complex issues to the central support team when necessary while human oversight will still be required for certain cases, these ai agents will significantly reduce the burden on operational staff, addressing the scalability challenges of traditional tournament management